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Sales Reps for Virginia
MHz Marketing, Inc.
(SATCOM and Components)
Southern NJ (08000-08799); Eastern PA (15500-15599, 15800-15899, 16600-19699)
www.mhzmarketing.com

11285 Dovedale Court Suite A Marriottsville, MD 21104
Phone: 1-866-649-6584
Fax: 1-410-489-9117

Mr. Scott Masterman, President
Phone: 410-221-3114
Email: scott@mhzmarketing.com

Ms. Nancy Nathanson, Office Manager
Phone: 410-221-3120
Email: nancyn@mhzmarketing.com

Mr. Jason Sullivan
Phone: 410-221-3119
Email: jasons@mhzmarketing.com

Jon Travers
Phone: 410-221-3139
Email: jont@mhzmarketing.com

Mr. Rick Sapp
Phone: 410-221-3113
Email: rick@mhzmarketing.com

Mr. John Stilling
Phone: 410-221-3105
Email: johns@mhzmarketing.com

Mr. Jon P. Lehr
Phone: 717-200-4527
Email: jonl@mhzmarketing.com

Mr. Damian Lawler
Phone: 267-691-2360
Email: damianl@mhzmarketing.com

Get updates from Narda-MITEQ:
Mailing Address

L3Harris Narda-MITEQ
435 Moreland Road
Hauppauge, NY 11788
USA

PHONE: 631-231-1700
FAX: 631-231-1711

Send Special Component Product Requests, or any other questions or comments to:
componentsnm@l3harris.com

Send Special SATCOM Product Requests, or any other questions or comments to:
satcomsalesnm@l3harris.com

Service and Repair Policies & Procedures

General

For all items requiring service, regardless of warranty status, L3Harris Narda-MITEQ MRO department must be contacted for a Return Material Authorization (RMA) number. The RMA number may be requested over the internet. You will need to provide the model number, serial number and as much information as possible about the nature of the product failure mood. To complete this process, please visit our web site at https://nardamiteq.com/secure/rma.php and complete the online repair form. If there are any concerns or questions, please contact customer service directly at rmanm@L3Harris.com or call 631-231-1700. In addition, if a technical point of contact is available at the user's facility, please provide this individual's name and phone number should any further communication be necessary. Once the form has been completed and electronically filed, you will be contacted within two business days with an RMA number. Please do not return any hardware without an RMA number.



RETURN OF UNITS

All products being returned to L3Harris Narda-MITEQ for repair must be shipped with the shipping charges prepaid. Items returned to L3Harris Narda-MITEQ from outside of the United States must include two (2) copies (one copy placed in shipping container, one copy affixed to the outside of shipping container) of a pro forma invoice which states "U.S. Manufactured goods being returned for repair". Omission of this statement could result in the charge of duties and taxes, which in turn would have to be billed back to the customer. Whenever possible, the product should be shipped back to L3Harris Narda-MITEQ in the original packaging. If this is not possible, the product must be returned in the proper ESD safe packaging by first placing it in a static shielded package and then using static dissipative material to protect it from shipping damage. Product that is not packaged properly will be considered mishandled and therefore out of warranty. Items subject to "in-warranty repair" will be returned to the customer at no charge. The customer will be responsible for return shipping charges for items that are out of warranty or that have been mishandled in addition to the evaluation and repair charges as outlined below. For units returned that are subsequently found to have no defects, an evaluation fee will be charged for any testing and processing regardless of warranty status.



EVALUATION/REPAIR COSTS

Warranty repairs will be made at no cost to the customer. Unconfirmed failures of in-warranty units, out-of-warranty units, or units which have been mishandled, are subject to an evaluation cost of $525 for components, and For SATCOM systems, $1,500 or 10% of the original sell price (whichever is greater). A purchase order with written approval from the customer authorizing the evaluation charge on mishandled or out-of-warranty units is required prior to work being performed.
L3Harris Narda-MITEQ will provide a cost estimate for repair charges prior to beginning work. For those items which are determined to be beyond economical repair or if the customer decides against repairing the unit based on the cost estimate, the above specified evaluation fee will be charged.
In the event that we receive no response to our quote for Non-Warranty repairs or modifications is received within 30 days, we will return the hardware to the address is came from and the end customer will be billed for the evaluation fee.



SATCOM PRODUCTS SUPPORT POLICY STATEMENT

L3Harris Narda-MITEQ will make every effort to support the equipment for the duration of its projected 10 year life span. The company will repair and/or replace sub-assemblies whenever possible. However, due to the obsolescence of many of the components of the sub-assemblies and the advancement of various technologies, L3Harris Narda-MITEQ will not always be able to repair or manufacture replacement sub-assemblies. In that case, L3Harris Narda-MITEQ will endeavor to either build a new replacement sub-assembly or, if the cost of a newly manufactured replacement sub-assembly is greater than the cost of a new unit, L3Harris Narda-MITEQ will recommend a new replacement unit.



RETURN LEAD TIME

Typical repair turnaround time is 60 days after receipt of the unit at L3Harris Narda-MITEQ, for units returned within five years of shipment date. Actual turnaround time will be determined at time of receipt of hardware. If delivery is critical, please contact customer service directly at rmanm@L3Harris.com or call 631-231-1700 to speak to a Customer Service Representative.



Non-Warranty Failure Analysis

For failure analysis on any non-warranty parts, L3Harris Narda-MITEQ will change a minimum fee of $450 for each analysis.

Policies
Customer Support

Please Contact L3Harris Narda-MITEQ for more information:

COMPONENT SALES
Email: componentsnm@l3harris.com
Phone: +1 (631) 439-9220
SATCOM SALES
Email: satcomsalesnm@l3harris.com
Phone: +1 (631) 439-9108

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